Delhivery in partnership with Truecaller, aims to enhance communication efficiency and security in the logistics sector

Delhivery, the logistics services company, and Truecaller, a worldwide platform that blocks unsolicited calls and verifies contacts, have forged a strategic alliance. The collaboration seeks to improve security and communication effectiveness in the logistics industry. The logistics firm hopes to solve typical difficulties like missed and rejected calls owing to trust and context concerns by adopting Truecaller's Verified Business Caller ID technology. Customers of Delhivery will benefit from more dependable and transparent communication with this change.

Delhivery will be able to get more consumer confidence with the aid of the Truecaller Verified Business Caller ID solution. By showcasing key brand components such the firm name, logo, category, and verification tick, the solution increases brand awareness. Customers are reassured by this, and it also makes it easier for them to recognise calls from Delhivery. 

Additionally, call reasons may be personalised using Truecaller's technology, guaranteeing that every conversation has a defined goal from the outset. Delhivery intends to reduce communication breakdowns caused by calls being ignored or refused for lack of context by utilising Truecaller's technologies. 

Delhivery's capacity to personalise communications is further improved by Truecaller's Customer Experience Solution, streamlining the logistics process for both clients and delivery staff.  In addition, the platform addresses major security issues with digital communications by decreasing phone fraud and frauds.